Return policy

1. General Terms
You can make free returns within 7 days from the date of receipt for products ordered at Toan Nhat Tin.

The return and exchange process is done when the package is returned to Toan Nhat Tin's warehouse. We will take the next steps to check product quality and conduct exchange/return or refund at your request.

2. Conditions of return and exchange
The product is in perfect condition with no signs of being used.

The product is still in its original stamp, label, and packaging (unless the product is defective or damaged during transportation).

Must have purchase receipt at Toan Nhat Tin.

3. Where to apply for exchange
After-sales service department at main office:

Address: No. 206/19 Dong Den, Ward 14, Tan Binh District, City. Ho Chi Minh, Vietnam

Tel: 0859 100575

Timeserver:
8:00 – 17:00 Monday to Friday
8:00 – 12:00 Saturday
Except Sunday and New Year's holidays
4. In case of return and exchange
Exchange according to customer needs
All items purchased from Toan Nhat Tin are returnable within 7 days of receipt (unless otherwise stated). We only accept returns and exchanges for products that are still in their original conditions, with purchase invoices at Toan Nhat Tin & unused products.

Delivery is broken, wrong product or missing accessories
Toan Nhat Tin encourages customers to check the external condition of the box and product before making payment to ensure that the goods are delivered with the correct type, quantity, color according to the order and the condition inside. outside unaffected (broken/scratched). If this is the case, please refuse to receive the goods and/or immediately notify customer service so that we can have a timely solution. (Please note further checks such as product trials can only be accepted after the order is paid in full).

In case the customer has paid, received the goods and then discovered that the goods are broken, wrong content or missing, please immediately contact Toan Nhat Tin customer support to get us. Support the next steps such as exchange / return or send the missing product to you...

After 48 hours from the date you receive the goods, Toan Nhat Tin has the right to refuse to support the complaints according to the above content.

Goods delivered with technical error
When you have problems with products ordered at Toan Nhat Tin, please take the following steps:

Step 1: Check how to use the product yourself, the operations are guided in the "User manual" that comes with each product (if any).

Step 2: You contact the customer service department to inform the status of the product. Here, customer service staff will collect information and connect with the warranty department to solve related problems about product defects for customers.

Step 3: Within 7 days from the date of receipt of the goods, if the product you purchased is confirmed from the product warranty department that the product is technically defective, you will be resolved to exchange it in accordance with the regulations. of the company.

In our experience, more than half of products returned due to technical defects after being checked by the technical department are rated as in perfect used condition. Therefore, to save time and convenience for you, please read the user manual carefully or contact customer service directly to make sure the product is assembled, connected and operate correctly before sending the goods back to Toan Nhat Tin.

5. Refund method
Return case Refund method
Returns according to customer needs (returns due to dissatisfaction)  Refunds to customers (after deducting the order processing fee)
Delivered goods are broken, wrong content or missing  Customers can buy new products

Exchange for a new product of the same type.

Cash back to customers (after deducting order processing fees)

Return because the delivered goods have technical defects